Exchanges / Refunds / Replacements

 

If you are within the 30-day return period, we offer you 3 options:

1. Exchange your item for a different size/color.

 

Exchanges are only possible for the size and/or color of the same model. Exchanging for a different product is strictly prohibited. We recommend returning your original item for a refund and then placing a new order for the product you desire.

 

1. Refund details and vouchers

 

The standard refund method is a credit note.

If you wish to receive a refund to the payment method you used for your purchase, you must notify us on the return form, and a 30% inspection, storage, and processing fee will be charged. Orders exchanged or items returned/exchanged due to a manufacturing defect are not subject to this restocking fee. The fee will be applied to the original order, and the balance will be refunded.

Only the final price paid (after any discount) will be refunded.

Discount codes or vouchers cannot be reissued and are non-refundable.

 

1. Replacement of an incorrect or defective item

 

We are very sorry. Please email us at contact@glitter-kleding.nl with the following details:

1. Your order number
2. Description of the problem (e.g., wrong/defective item)
3. A photo or video

How long does it take to get a refund?

 Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department for processing.

 

How do I return an item?

• Contact us directly via our email address with the subject "return my item."
• If you have any questions or concerns, please email us at contact@glitter-kleding.nl

 

Late or missing refunds:

 

• Check your bank account
• Contact your bank
• Processing usually takes 3-5 business days

If you have done all of this and still have not received a refund, please contact us at contact@glitter-kleding.nl

 

Delivery:

 The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you have notified us that you want a refund, you will get exactly what you paid for the product minus the restocking fee.

If you want an exchange: depending on the country of origin, it may take 2-7 weeks to receive the exchanged item.

Warning:

If you are shipping items with a value of more than €50, we strongly recommend returning the product to us with a tracking number.